FAQ

What is meatbox?
meatbox members subscribe and receive a lovingly-packed regularly delivered box of delicious cured meats, biltong or other treats either once a week, twice a month or once a month.

 

How does payment work?
We offer easy secure payments by credit card or debit card through Stripe or Paypal. You will be charged in full for your meatbox prior to it being sent out to you. Subscription payments will be collected on the anniversary of your subscription and again will be collected in full prior to your meatbox being shipped.

 

When do you deliver?
Subscriptions:
Your first subscription box will usually be sent out within 1 business day of your order being placed. Meatboxes are sent via Royal Mail or Parcel Force and will normally arrive with you with 48 hrs of shipment. Subsequent meatboxes dent as part of your subscription will be sent out on the anniversary of your first box.

 

One off purchases or gift:
These are sent on the day of ordering (if received before 2:30pm) or the next working day. Meatboxes are sent via Royal Mail or Parcel Force and will normally arrive with you with 48 hrs of shipment.

 

How will I know my box has shipped?
We will send you an email confirming when your order has been shipped.

 

What is in the box?
Each box’s contents depends on what type of box you order. Within the theme of the box you’ll get an assortment of delicious meats that differs every month. Also, all meat snacks are individually sealed and wrapped, so you can easily share the love should you wish!

 

Do I need to put my meats in the fridge?
The meats are cured and sealed which makes it possible for them to be stored at room temperature for at least a month.

 

Where do you deliver?
We deliver everywhere in the UK and the EU.

 

Do I need to sign for my delivery?
For standard shipping, NO. The meatboxes are designed to fit through the average UK post box slot so should be posted through your letter box if you are not at home.

 

How do I cancel my subscription?
You can cancel your subscription at any time by logging into your account and managing your subscription. Cancellations are immediate and you will no longer be charged for your subscription.

 

Can I send my meatbox to someone else?
Yes you can change the delivery address on your account up to 24 hours before your subscription anniversary date. Just remember to change it back if you want to start receiving them again.

 

Can I change the meatbox that you will send me?
You can change the meatbox that you have chosen for your subscription at any time by logging into your account and managing your subscription.

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